Booking Terms & Conditions.

On booking Hirer agrees to the following terms:

1. All participants of the group are suitably fit and experienced to complete the tour or use the equipment hired,  and LDA shall not accept any responsibility in the event that the participant and or any member of the group is unable to use the equipment for the full tour or rental period. If any participant requires shuttle pick up due to not completing their rental, there will be an additional charge.
2. The participant is responsible for the safe return of all equipment specified above undamaged and in the same good condition as upon commencement of rental/tour.
3. All participants are responsible for ensuring that all members of their group use the equipment properly and safely and in compliance with good safe practice and the laws of New Zealand including use of safety equipment (bike helmets / personal flotation devices etc (supplied by LDA). Kayaks are not to be used after sunset unless on a guided Glow Worm Tours.
4. Children under 15 years to be accompanied by an adult at all times. Minimum age on Glowworm tour is 8 years old.
5. The participant will be refused or revoked of their rental group or tour at any time in the event that LDA determines at its sole discretion that the participant or any member of their group is under the influence of drink or drugs. (In that event no refund will be given.)
6. Any damage, loss or injury to property/equipment/person not covered by New Zealand Accident Compensation or LDA insurance shall be the personal responsibility of the participant for their whole group. (Terms of LDA insurance available upon request.) In the event of late return, damage or loss to equipment rented the paticipant authorises LDA to charge the cost of additional hire charges and/or remedying loss or damage of equipment to the participants nominated credit card.
7. At its sole discretion LDA will endeavour to accommodate delays or changes to the period of rental and/or tour due to weather or other unforeseen circumstances, however, LDA is under no obligation to do so. In the case of tour/rental weather reschedules, bookings will be placed on-hold. No refund will be offered.

(Full refund for more than seven days notice of cancellation. Cancellation within 7 days - 50% of payment refunded.. No refund for cancellations within 48 hours. 50% booking deposit can be credited against a future hire)

 

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